Faq

AA Traders IT is the largest MSP (Managed IT Service Provider) headquartered in Lahore Pakistan, with 20 years of experience serving the IT needs of small and medium-sized businesses nationwide. AA Traders IT has physically staffed Offices in Lahore Pakistan, as well as teams in China. AA Traders is also recognized by vm ware Partner of the Year

A Managed IT Service Provider (MSP) is a company that remotely manages a customer’s IT infrastructure and/or end-user systems.

Here at AA Traders, accountability is built into our business by the responsibility to uphold the great reputation we’ve established over 20 years. All our services are backed by a Service Level Agreement (SLA) that states what services you’ll receive and the time frame in which you’ll receive those service. We also implement Customer Satisfaction (CSAT) tracking on every help desk ticket submitted. When an issue is resolved you’ll be able to rank your customer experience. If the review is anything but perfect, your assigned account manager will reach out to discover what we can do better next time.

Yes, please speak to a sales representative so we can better understand your business’s unique needs. Call: +92 (42) 37226537 Email: [email protected]

Yes, if you’re interested in purchasing hardware or software and are looking for recommendations please contact me on +92 (42) 37226537 or fill out the Contact Form [ Contact Us ] .

Yes, AA Traders has an open door policy with our partners. We encourage all prospective partners to come take a tour of our corporate headquarters in Lahore Pakistan. Call ahead and we’ll ensure someone is available to give you a tour. Call: +92 (42) 37226537 , Email: [email protected]

Our goal is to be the only contact you need to manage your IT. AA Traders handles all the management, communication and coordination of our client’s vendors.

AA Traders uses Customer Satisfaction (CSAT) Tracking software. When an issue is resolved simply rank the experience with our technical support with a smiling, neutral, or upset face. If the selection is anything but a smiling face, a client manager will reach out to see how we can do better in the future.